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Terms & Conditions

INTRODUCTION

These terms and conditions of service together with any terms and policies referred to in them (Our Terms) constitute a legally binding agreement between you and Cristina Varga t/a CmV Studio. (“CmV Studio”, “we”, “us” or “our”). 

USE OF OUR SITE

Your use of our website ("Our Site"), app ("Our App"), and services is subject to our Terms. You agree to abide by Our Terms by using Our Site, Our App, or the Services.

Please attentively and completely read Our Terms. You may not make a reservation with CmV Studio for any professional service if you do not accept Our Terms.

PERSONAL DATA

In order to provide the Services, we may collect personal data from you. Before making a booking or purchase through us, please read our privacy policy available here (Our Privacy Policy).

ELIGIBLE USE

You confirm that you are of legal age to access and use Our Site, Our App and/ or the Services and are of legal capacity to agree to Our Terms. You are not eligible to use the Services if you are under the age of 18. Our Terms apply to individuals only; for any corporate bookings or purchases, please contact us at contact@cmvstudio.co.uk or via online chat.

CONSUMER TERMS

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require CmV Studio to give you certain key information for there to be a legally binding contract between you and us. This information is set out below.
 

OUR COMMITMENT TO OUR CLIENTS

  1. All treatments provided by CmV Studio will last for the specified duration purchased. i.e. a 55-minute treatment will last 55 minutes.

  2. All new clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment.

  3. Treatments will only be conducted if CmV Studio deems the treatment safe for the client to receive. A full refund will be given (to include admin charge) if CmV Studio is unable to carry out the treatment due to contra-indications.

  4. GP/ Consultant permission may be required before treatments can be provided.

Payment

  • We accept all major credit and debit cards.

  • Upon booking a treatment slot, you will be charged the full treatment cost.

  • There is a minimum spend of £25 if you wish to pay for additional items/ services with a card at the end of the treatment session.

Deposit

  • The full cost of treatment acts as your deposit. This deposit is non-refundable if treatments are missed or cancelled without prior and valid 48 hours notice. If you attend the appointment, then you ONLY pay for any additional treatments purchased.

Cancellation & No Show Fee Charges Policy

  • A booking is confirmed once CmV Studio and the client have both agreed to a date, time, duration and location for a treatment, this includes the online booking system.

  • If a cancellation is made more than 48 hours before a treatment, CmV Studio will return the full deposit. 

  • If a cancellation is made within 48 hours of the treatment, the customer will be expected to pay a cancellation fee of the full value of the treatment session booked.

  • This cancellation fee may be waived at CmV's discretion.

  • If appointments are missed or not cancelled on the day with a valid notice, the full deposit will be charged. Please be aware that we are strict on our 24 hour cancellation policy. You can contact us by phone, email, text message or Whatsapp.

  • CmV Studio has the right to cancel a treatment by giving 24-hours notice.

  • CmV Studio has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.

  • CmV Studio has the right to cancel a treatment without notice if the client is intoxicated or inebriated.

  • CmV Studio commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible.

Late Arrivals

  • Late arrivals may, unfortunately, result in reduced treatment time. Therefore, out of respect for other clients and the therapists, please make sure you arrive on time for your treatments. Otherwise, you will have to wait until being able to be fitted in, depending on the time allocation for the treatment or your treatment will be rescheduled to alternative time.

Inappropriate Behaviour

  • Out of respect for both the therapist and client, CmV Studio asks that underwear is worn at all times during all treatments, there are no exceptions to this rule.

  • CmV Studio has the right to terminate a treatment immediately if the client demonstrates any inappropriate or sexual behaviour.

  • Payment will be collected for the full treatment price.

  • If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s email address and/ or postal address.

  • All invoices must be paid within 7 days of issue date otherwise further action may be taken.

Vouchers

  • Vouchers can be used as payment towards any available, advertised treatments.

  • Vouchers are valid for multiple uses, should the whole amount on the voucher allow it.

  • Vouchers are only valid for 6 months, up to and including the expiry date.

  • Vouchers are only issued electronically.

  • Refunds are not available for vouchers already paid for and provided.

Feedback Forms

  • Feedback forms will be sent to clients at CmV's discretion.

  • Content may be used in publicity material and on the website, with the permission of the author.

Website Content

  • Website content will be authorised and managed at CmV's discretion, including testimonials.

  • Photographs will only be displayed with the consent of the people in the photograph.

  • Photograph consent may be obtained by CmV Studio verbally, or in writing, if the client completes a photo release form.

  • Photo release forms can be requested by email.

Privacy

  • Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.

  • Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.

  • Consultation Forms and treatment notes will be kept on file, securely by CmV.

  • All new clients must complete a consultation form prior to receiving CmV Studio treatments. Treatment notes will be taken during each treatment and kept on file.

  • By signing the consultation form, clients are giving CmV Studio permission to hold records and data about them.

  • Personal information will not be sold or shared with any third parties.

Young Clients

  • Clients under the age of 18 must be accompanied by an adult.

  • The adult must give permission for the treatment to be performed.

  • The adult must co-sign the client’s consultation form.

  • The adult must be present in the room throughout the treatment.

Complaints Procedure

  • If a client wishes to make a complaint about CmV, this must be emailed to the address specified at contact@cmvstudio.co.uk.

  • Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint.

  • All complaints will be taken very seriously and a response will be provided within 28 days.

Insurance and Ethics

  • CmV Studio is fully insured by Hiscox.

 

Terms and Conditions for Everyday Heroes Discount

All members of the UK Emergency Services, NHS, Armed Forces and military veterans are entitled to receive 10% OFF their treatment when spending over £25.00 at CmV Studio.

In order to redeem this discount.
(i) a valid proof of employment including ID must be presented or, alternatively (ii) a valid Blue Light Card or Defence Privilege Card must be presented upon payment of treatment. 

Discount cannot be exchanged for (i) cash and is non-transferable. Discount cannot be used in (ii) conjunction with any other offer or promotion. Discount cannot be used to (iii) purchase gift cards. CmV Studio reserves the right to refuse any ID that it deems to be invalid or fraudulent. CmV Studio reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
 

GOVERNING LAW AND JURISDICTION

You agree that Our Terms for all purposes, shall be governed by and construed in accordance with English and Welsh law. You also agree to submit to the exclusive jurisdiction of the English courts as regards any claim or matter arising under Our Terms.

Please email contact@cmvstudio.co.uk. for any other enquiries.

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